Refund policy

At T-Rex Fitness, we prioritize customer satisfaction and stand behind the quality of our products. If you are not completely satisfied with your purchase of Rex Fitness Creatine Monohydrate 250g Powder, we offer a hassle-free return and refund policy to ensure a smooth shopping experience.

Returns

We accept returns under the following conditions:

  • Returns must be requested within 30 days of receiving your order.

  • The product must be unopened, unused, and in its original packaging with all seals intact.

  • Customers must provide proof of purchase (order confirmation or receipt).

  • Items purchased during promotions, discounts, or clearance sales may not be eligible for return unless defective.

To initiate a return, please contact us at trexfitness99@gmail.com with your order details, reason for return, and any relevant images if applicable.

Refunds

Once your return is received and inspected, we will process your refund based on the following criteria:

  • Approved Returns: If the product meets our return requirements, a refund will be issued to the original payment method within 5-7 business days.

  • Rejected Returns: If the return does not meet our eligibility criteria, we will notify you, and the product will be sent back at your expense.

Refunds will only cover the product price; shipping fees are non-refundable unless the return is due to our error (such as a wrong or defective item being sent).

Exchanges

We currently do not offer direct exchanges. If you need a different product, please return the original item and place a new order.

Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us at trexfitness99@gmail.com within 7 days of receiving your order. Provide your order details and clear images of the issue. We will assess the situation and offer a replacement or refund as necessary.

Return Shipping

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

  • We recommend using a trackable shipping method, as we are not responsible for lost or undelivered returns.

Cancellations

Orders can be canceled only if they have not been processed or shipped. Once an order is shipped, it cannot be canceled, and our return policy will apply.

For any further assistance, feel free to reach out to us at trexfitness99@gmail.com. We are dedicated to making your experience with T-Rex Fitness as seamless as possible!